Shipping policy
Where We Ship
Petlix currently ships to all 50 US states. We do not ship internationally at this time.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or US public holidays will begin processing the next business day.
You will receive a confirmation email with your tracking number once your order has shipped.
Shipping Times
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 7–15 business days |
| Expedited Shipping | 5–10 business days |
Delivery times are estimates and may vary due to carrier delays, customs processing, or circumstances beyond our control such as weather events or public holidays.
Shipping Costs
- Free standard shipping on all orders over $35
- Orders under $35: flat rate of $4.99
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package at 17track.net or through the carrier's website directly.
Please allow up to 48 hours after receiving your tracking number for the tracking information to update.
Split Shipments
Some orders containing multiple items may ship separately and arrive on different dates. You will not be charged additional shipping for split shipments.
Lost or Delayed Packages
If your package has not arrived within 20 business days of your shipping confirmation email, please contact us at support@petlix.org and we will investigate with the carrier immediately.
Petlix is not responsible for packages lost due to an incorrect shipping address provided at checkout. Please double-check your address before placing your order.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at support@petlix.org with your order number and a photo of the damaged item. We will send a replacement or issue a full refund at no extra cost.
Contact Us
For any shipping-related questions, reach us at: 📧 support@petlix.org We respond within 24–48 business hours.